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Frequently Asked Questions (FAQ) about Uber Eats

Why does Uber Eats charge a small order fee?
In many instances, restaurants on the Uber Eats app require a minimum amount for each order. If customers place a small order, they will have to pay an additional fee. Depending on the total amount of the tab, small order fees range from $2 to $3.

What is the Eats Pass?
The Eats Pass is a subscription service that customers can join. Benefits include order discounts and delivery fee waivers. Customers can purchase (and cancel) the Eats Pass on their mobile app.

What is the alcohol restocking fee?
Drivers won't provide alcoholic beverages to underage or intoxicated customers. In these instances, the alcohol will be returned to the restaurant. Ineligible customers will receive a refund for the beverage. However, they will be charged a 15% restocking fee.

Does Uber Eats offer gift deliveries?
Gift delivery options are available on the app. Customers can send food to colleagues, family members or any person using the Uber Eats app. Gift deliveries cost the same as regular deliveries.

How does Uber Eats work?
Here's how to place an order on Uber Eats. Download the app from the mobile device's app store. Browse the restaurants and place an order. Track the order on the app and receive it from the driver.

What are the Uber Eats delivery options?
Customers can choose the option of meeting the driver at the door, having them drop the order off at the front door and customers pick it up (contactless delivery) or meet the Uber Eats driver outside to receive their food.